With affordable Telephone System maintenance contracts we have have telecoms maintenance packages to fit your business needs, whatever your financial budget.It’s a sensible business decision to guard your communications investments with a telephone system maintenance contract to help detect preventing any failures before they become a huge business loss.Our team of engineers are experts within their field across a wide range of Phone systems and Services. Regular training programmes place them up-to-date on all of the most advanced technology, services and products.

Why do I want Maintenance & support on my telephone system?

• Without top class maintenance services in your telephone system , you might find yourself cut off from your customers, suppliers and suffer the business loss related to that.
• We offerTelephone system maintenance assurance contracts from one to five years on most phone systems, with reduced prices for long-term contracts and a selection of service levels to satisfy your precise needs.
• We are partnered with top brands and that allow us to meet and exceed the standards set by the top telephone companies in Kenya.
  Our Nairobi wide support coverage is backed up by specialist technical teams who often work remotely to get you back online fast.

Our Phone System Maintenance Contract and how we are Different

As one the Nairobi’s leading independent providers of communications services, Vector Kenya specializes in delivering and supporting telephony solutions & Phone System Installation for business users via a diverse connectivity portfolio. Vector Kenya is highly proficient in helping customers migrate from legacy infrastructure and implementing business continuity, resiliency and supplier consolidation initiatives. We seek to deliver a seamless transition from traditional, dispersed telecoms to new, unified connectivity platforms. With four locations in Kenya, Nairobi, Mombasa, Ajaman, Fujairah, Ras Al Kaimah, and Umm al Quwain , Vector Kenya is perfectly placed to service customers across the Nairobi. Customer facing functions are spread across each of the locations and Vector Kenya has a nationwide team of engineers based throughout Nairobi. Vector Kenya can offer contracts on a range of telephone systems including Avaya, Panasonic, Grandstream , Yeastar, Cisco, Nec, Asterisk Systems & Dlink. Please contact us for advice on how we can start.

 

Support and Account Management

Vector Kenya ‘s group of engineers are proficient in IP based voice and data networks with extensive understanding of most major telephone system brands. We don’t employ sub-contractors so clients are fully backed up by a team of Vector Kenya employees which are capable of build long-term relationships with you.Our standard maintenance contract encompasses the following elements:

• Dedicated points of contact across every area of the business
• Service Level Agreements with agreed targets and measures
• Regular Service Reviews
• Management reporting to provide visibility and control of on-going costs

Furthermore our engineers provide great service from installation right through to fault resolution but our customers also get a courtesy follow-up call after each visit, to make sure service excellence was delivered.Telephone system faults, systems failure in addition to parts and labour (including site visit, remote diagnostics and incident management) are all covered under our maintenance.Phone System changes like programming and equipment changes are offered also on request. We understand how important it’s that you should have fast and efficient support and maintenance, so our support services are carefully structured along with your business in mind.

What do we offer new customers?

Switch your current Telephone maintenance contract to Vector Kenya or sign up for maintenance on the new telephone system and we’ll:
Carry out an in depth audit in your current communications.
Find out much more about your organization and its particular challenges.
Advise you on potential productivity enhancement or financial savings.
Review of your system programming and produce necessary changes.
Clean and backup your database to make sure efficient operation.
Our Maintenance contact for telephone product is our guarantee towards customer. We will ensure that your business communication will certainly be working continuously .

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