Sales Force Telephone Integration Kenya
Are you aware that you are able to integrate Salesforce CRM together with your telephone system? Many call centers are doing just that these days to lessen their average handle times and improve client satisfaction. This is possible through the magic of computer-telephony integration often called “CTI.” Vector Kenya having extensive knowledge & experience in CRM Phone Integration that allows us to build integration between telephony platforms and Salesforce CRM Platform. By combining your crm and telephone system your business having an edge on sales process. Your sales team dont have to look around to find the customer details, instead they can have the full details of the customer infront of them. Example – Lead status, Given proposals , Current stage etc.
Our CRM Telephony Integration Service
Our Sales force telephone integration designed to be both scalable and feature rich and meets the growing demands of todays business conditions.We have telephone products to support all the communication methods like IP, TDM, Video , Wired or Wireless and SIP Protocol. Choose from a wide assortment of office telephone systems that best fits your Business. Our Telephone system installation service deliver maximum deployment flexibility and all business niches or personalization requirements.Vector Kenya offer high tech installation service for Telephone Systems , Sales force telephone integration and Phones in Kenya, Nairobi . Contact Vector Kenya today for your Office Phone System Installation or Sales force telephony integration. We cover entire Nairobi included Kenya, Nairobi , Eldoret, Ras Al-Kaimah, Mombasa, Eldoret, All Ain and Kisumu.
What is a CTI Telphone integration with Salesforce ?
Salesforce CTI Telphone integration which sits on each agent’s desktop. When you have a Slesforce Telphone System Integration, you get the following benefits:
Screen pops on incoming calls
When a call arrives at your phone, the Salesforce CRM & PBX System integration initiate a search in Salesforce.com based on the caller’s phone number or on digits he may have entered via the IVR . If it finds a match, it will pop a Salesforce.com page showing the contact or account record of the caller or a different object that related to the caller number.
Click to Dial
When CRM Integration is present, all phone numbers in Salesforce become clickable links .You only need click them to dial those numbers.It also make the Phone numbers found on websites clickable. Then the phone will initiate the call dial out.
Automatic call logging
When you are on a call, you’ll have the opportunity to take notes on that call, which will be automatically logged as an Activity and associated to objects that you have navigated to during the call (for instance, the caller’s contact record, or a Case or Opportunity you created during the call). Moreover each and every calls will be logged to corresponding record on salesforce.