IT Provider: When Should You Outsource?
Everyone has experienced a technical difficulty that made them reach out to a support team for help.
If you asked around, it’s likely that you will hear some horror stories of tech supports gone wrong. Maybe it’s because they received the wrong information or they got the run around for hours. Either way – businesses want to avoid these experiences!
So when it comes to your company, why wait and find out if the IT provider you are thinking of hiring will provide you with excellent service or more stories about useless phone calls?
Vector Digitals is a top-quality business solutions and IT company based in Kenya that is focused on providing the best service to our customers. We know that getting an IT provider service that works is one worry off of your shoulders so that you can continue to invest time back into your business.
We’ve been in the business since 2009, and we’ve spent that time curating an excellent support team. Vector Digitals is focused on providing Telecom, IT Solutions, Software development, IP TV Solutions, Information Display Solutions and open source solutions.
Helping people is our job and that’s why we put together this guide to help business owners know when outsourcing IT providers is a better choice.
Service is important
When it comes to running a company, being able to provide adequate support to customers and other members of your team should be a top priority.
It turns out that good customer support is a huge marker of whether or not your customers will return to your company for their future needs. In fact, it’s ranked the #1 point that creates trust in the company!
On the other hand, this same study shows that 95% of people have gone ahead to share bad support experiences versus the 87% of people who share the good.
This all boils down to the fact that having a good IT provider can really make the difference between a company that is able to continue working with happy customers or one that sees dwindling returns.
In-house vs. outsourcing your IT
When businesses perform their own IT and other support services in-house, it can very quickly become placed on the backburner!
On the other hand, struggling to handle the load of IT can take over the priorities of the company.
Many in-house IT teams work well for smaller companies or start-ups, but, as your business grows so will the requirements of the team.
In-house support is useful because they are available for help instantly and in person, however, outsourced IT providers are also able to provide fast service.
The best part? Outsourced IT providers are available to offer help 24 hours a day!
At a certain level, your support team will need to grow substantially to be able to support the influx of concerns that may be coming in. This is a pivotal point in time where you must decide if you want to move toward and outsource your IT provider.
When you should outsource your IT provider
The IT needs of your company are too high-volume
Initially, it’s easy for small companies to handle their IT and support needs with the staff that’s on hand.
If your team consists of five people, your company is limited to what those five people are able to do. In these cases, it’s common for problems to snowball or get added to a never-ending queue.
Outsourcing your needs to another provider can allow your company to handle everything that comes its way.
No longer will big issues have to wait because your team is swamped with other concerns, because a 24 hour IT team is there to help you with whatever comes your way.
You want to use money elsewhere
With IT concerns getting added to a growing list of to-dos for your company, outsourcing may make more sense.
In the long run, it is more cost efficient to hire a company to do this type of work for you rather than continually expanding your in-house IT team to solve problems as they arise.
By refocusing the company budget on other areas, such as product development and outreach, you will be able to see greater growth and benefit than when 25% of the budget is used strictly for in-house IT.
You want to expand the range of your services
When you outsource your IT provider, you will be widening the range of your services.
This means that your company will not be limited to only handling a few types of issues any longer. When something major happens that in-house teams don’t know how to fix, other professionals are called in with bills of their own.
With an out-sourced team, all of their pooled resources are at your disposal.
Better handle bigger difficulties
If a major technical issue arises, outsourced IT providers are ready to handle it regardless of what time of day it is.
Because our IT team is composed of a great number of well-qualified staff, we know that we can solve the issue without any great delay while waiting for a certain team member to come in.
Though in-house IT support is available to be there in person, this means that a problem that appeared around midnight will not be handled until the next morning. As more time passes, it’s possible that the problem will become more complicated than if it was addressed right away.
Let us help
When you want to take the next step in your business and outsource your IT provider, contact us.
We are available to answer any questions that you may have about our services. Since we’ve been in the business for eight years, Vector Digital is here to help you pick a package that best represents the needs of your business!
Vector Digitial is here to support you and make sure your business needs are taken care of from every angle!
And if you want to learn more about IT, please make sure to check out our blog.